My package is damaged ?

We understand how frustrating it can be to receive a damaged package. If your order arrives in less-than-perfect condition, we're here to help!

Please follow the steps below to resolve the issue as quickly as possible.

Upon delivery, carefully inspect the package for any visible signs of damage, including:

✔️ Torn or punctured packaging

✔️ Wet or stained areas

✔️ Broken or missing items

If the damage is evident upon delivery, we recommend refusing the package and asking the courier to mark it as "damaged upon arrival".

To expedite the resolution process, please take the following actions:

📸 Take clear photos of:

1. The damaged exterior packaging

2. The shipping label with the tracking number visible

3. The damaged product inside the packaging

📜 Keep all packaging materials, as they may be needed for an inspection.

Contact our customer support team within 48 hours of delivery with the following details:

1. Your order number

2. A description of the damage

3. The pictures taken of the damaged package

📩 How to reach us? - find out HERE.

Once we receive your report, we will:

1. Investigate the issue – We may coordinate with the carrier for an inspection

2. Offer a solution