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  1. How do I access the Custom Dye Lab and which products are eligible?
    Edited 28 days ago
    To access it, simply go to the product page of …
  2. Can I use labeling, printing or embroidery services on custom dyed products?
    Edited 2 months ago
    You’re free to customize your products on your own …
  3. Can I reorder the same color later and will it match exactly?
    Edited 2 months ago
    We keep a record of your exact Pantone reference and …
  4. How long does it take to develop and produce a custom color?
    Edited 2 months ago
    Your custom product will appear in your Private Showroom within …
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B2B SERVICES
EMBROIDERY LAB

ARTWORK GUIDELINES​

What is your maximum embroidery size ?
Edited 4 months ago
Our maximum embroidery area for the front is 34 cm x 12 cm — represented by the green rectangle — this is the main customizable area where designs m...
What file type do I need to provide ?
Edited 4 months ago
As a professional platform, we only accept vectorized files for embroidery. This includes: .ai .eps .pdf (no raster images)
How many colors can I use?
Edited 4 months ago
Our embroidery machines can stitch up to 8 colors at the same time. When you upload your design to our Embroidery Lab, we automatically match the colo...
Tips for small Embroidery artworks
Edited 3 months ago
Creating small embroidery designs? Keep these key points in mind to get the best results: Avoid Too Much Detail – Tiny text and fine lines may not sh...
Why vector files?
Edited 4 months ago
Vector files are essential for embroidery because they ensure that your design maintains its quality and sharpness regardless of size adjustments. Un...
Why am I getting an error when uploading my file ?
Edited 3 months ago
The error is related to the fact that the .PDF you're uploading is not vectorized. Please find an explanation and resolution instructions below: Vecto...
About images copyrights ?
Edited 4 months ago
You are solely responsible for the designs you upload. You must have all necessary rights to use these designs, including any copyrights, trademarks, ...
WATC STUDIO